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Event & Program Policies

Event Registration Data Sharing Notice

When you register for an event, we may share your name, e-mail, company and job title with event sponsors to enhance your experience, unless you choose to opt out during registration.  

ISA26

Registration: Cancellations must be made by Friday, March 20, 2026, and are subject to a $200 processing fee. No refunds will be issued on cancellations received after this date, or for event no-shows.
Hotel: Hotel reservations canceled within 72 hours of arrival will incur a charge equivalent to a 1-night stay as determined by the hotel. Room block cut off date of Friday, March 20, 2026. 
Golf: All golf registrations are non-refundable. Players are responsible for any costs associated with damage to rental clubs, carts, the course, or any golf equipment. In the event the outing is canceled due to weather, players will receive a full refund. 
5K & Excursions: Please note that all 5K and excursions are non-refundable.
Exhibitors: Cancellations must be made by Friday, March 20, 2026, and are subject to a $500 processing fee. No refunds will be issued on cancellations received after this date. 
Important Note for Service Providers: Service providers are encouraged to attend ISA26, but must be an official sponsor or purchase an exhibitor booth - except for companies participating in ISA's Annual Partnership Program. Please contact Jessica DiBiaggio at jdibiaggio@isapartners.org to learn more about sponsorship opportunities. 
 

WII Mentorship Program Agreement Statement

By participating in the WII Mentorship Program, I agree to the following terms:

  1. I commit to fully participating in the program for its six-month duration (November 2025-May 2026), engaging thoughtfully in discussions, activities, and monthly mentorship meetings. 
  2. I will meet with my assigned mentor/mentee at least once per month for the 6-month period, either virtually or in person.
  3. I understand that the Mentor is responsible for initiating and organizing the first meeting, and all subsequent meetings will be scheduled as mutually agreed upon by both the Mentor and Mentee.
  4. I will provide and accept guidance, support, and feedback professionally and respectfully.
  5. I will maintain strict confidentiality regarding all discussions and information shared within the mentorship program. I understand the importance of protecting proprietary information and will avoid discussing any sensitive details, especially considering the presence of competitors in our industry.
  6. I will uphold the highest ethical and behavioral standards in all interactions.
  7. I will actively participate in any required training or meetings related to the mentorship program.
  8. I commit to providing feedback on the program to help improve future cohorts.
  9. If challenges arise or the mentorship match becomes unproductive, I will contact ISA staff or the WII Mentorship Committee for support and guidance. 

Emerging Leaders Channel Certification

Emerging Leaders Channel Certification cancellations made before July 1, 2026, will incur a $250 cancellation fee. No refunds will be issued for cancellations received after this date.

Partial refunds and/or transfers for Fall Summit attendance will not be permitted if a member is withdrawn or does not complete the full certification requirements. 

Your company must remain in good standing to complete the certification program. 

ISA Sales Academy Cancellation & Refund Policy

All registrations for ISA Sales Academy courses are subject to the following cancellation and refund terms:

1. Cancellations more than 30 days prior to the course start dateRegistrants may cancel their enrollment more than 30 days before the course start date and receive a full refund, less any applicable credit card processing fees.2. Cancellations within 30 days of the course start dateCancellations received within 30 days of the course start date are not eligible for a refund or credit.In limited circumstances, and at ISA’s sole discretion, a credit toward a future ISA Sales Academy course may be issued for requests submitted in writing prior to the course start date.3. No refunds or credits after course commencementOnce the course has started, no refunds or credits will be issued under any circumstances.

ISA reserves the right to evaluate all requests and make final determinations regarding eligibility under this policy.